Surprised by unimagined actions in the most obvious situation. In a final over of a one day match a captain takes unorthodox decision to give the bowl a non regular bowler.
The agenda we invent and act upon defines our organizations, our work, and the people we choose to become.
When you sometimes hear in boardrooms, press conference or club table talk like –
“I had no choice,” actually means, “I had only one path that was easy in the moment.”
This is the world of high speed internet and split second decision. Just think about your recent browsing session on the net. Try to recollect just how many seconds you waited for slow opeining or redirected page to open. How many fractions of a second do you allow to a search engine? Dont you jump to an alternative? So how the hell do you expect your target audience or your customer to be patient with you if you are slower than your competitor.
Even when you maintain your composure to the automated voice message ” we appreciate your patience………..” can you really be patient ? Unless it is inevitable as if you dont have choice ! And if you had a choice ?!?
The choices we make when it doesn’t even seem like we have a choice–all of the options taken together, define who we are and the impact we make.
Last word: Respond before you have to react.